Shipping policy

<h2>Shipping Policy</h2>

<p>At Pawly US, we work with international suppliers and fulfillment partners to deliver pet products to customers in the United States.</p>

<h3>Order Processing</h3>

<p>Order processing time is separate from shipping or transit time.</p>

<p>Processing times may vary depending on the product, supplier availability, order volume, weekends, holidays, and other operational factors.</p>

<p>Once an order has been processed and shipped, the shipping carrier becomes responsible for transporting the package to the delivery address provided at checkout.</p>

<h3>Shipping to the United States</h3>

<p>Pawly US currently offers free standard shipping to eligible addresses within the United States.</p>

<p>Estimated delivery times may vary depending on the supplier, destination, carrier, customs procedures, weather conditions, holidays, and other circumstances outside our control.</p>

<p>Any delivery timeframe displayed on our website, checkout, tracking page, or other communication is an estimate and is not a guaranteed delivery date.</p>

<h3>Tracking Information</h3>

<p>When tracking information is available, it may be sent to the email address provided during checkout or made available through the order tracking system.</p>

<p>Tracking information may take some time to update after a package has been shipped.</p>

<h3>Multiple Packages</h3>

<p>Because Pawly US works with multiple suppliers and fulfillment locations, items from the same order may occasionally be shipped separately and arrive in different packages or on different dates.</p>

<p>You will not be charged additional shipping fees solely because an order is divided into multiple shipments.</p>

<h3>Incorrect or Incomplete Shipping Addresses</h3>

<p>Customers are responsible for providing a complete and accurate shipping address at checkout.</p>

<p>If you notice an error in your address, contact us as soon as possible at contacts@pawlyus.store.</p>

<p>We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.</p>

<p>Pawly US is not responsible for packages that cannot be delivered due to an incorrect, incomplete, or outdated address provided by the customer. We will, however, assist when reasonably possible.</p>

<h3>Delayed Shipments</h3>

<p>Shipping delays may occur due to carrier issues, high order volumes, customs processing, weather, holidays, transportation disruptions, supplier delays, or other circumstances outside our reasonable control.</p>

<p>If your order appears significantly delayed, contact us at contacts@pawlyus.store and we will review the available tracking and order information.</p>

<h3>Lost Packages</h3>

<p>If tracking indicates that a package may be lost in transit, please contact us at contacts@pawlyus.store.</p>

<p>We may work with the carrier or supplier to investigate the shipment before determining the appropriate resolution.</p>

<h3>Packages Marked as Delivered</h3>

<p>If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors, building staff, or other safe locations where the carrier may have left the package.</p>

<p>You may also need to contact the shipping carrier directly.</p>

<p>If the package still cannot be located, contact us at contacts@pawlyus.store so we can review the situation and available shipping information.</p>

<h3>Damaged or Incorrect Orders</h3>

<p>If your order arrives damaged, defective, or different from what you ordered, please review our Refund Policy and contact us at contacts@pawlyus.store as soon as possible.</p>

<h3>Contact</h3>

<p>For shipping questions or assistance with an order, contact:</p>

<p><strong>Email:</strong> contacts@pawlyus.store</p>