Terms of service
Welcome to Pawly US. These Terms of Service govern your access to and use of our website, products, services, and purchases made through Pawly US. By visiting our website or purchasing from us, you agree to these Terms.
1. Online Store Terms
By using this website, you confirm that you are legally permitted to enter into purchases under the laws applicable to you. You may not use our products or services for any unlawful or unauthorized purpose.
You must not transmit viruses, malicious code, or otherwise interfere with the operation or security of our website.
2. Products and Services
Pawly US offers pet products and accessories primarily for dogs and cats.
We make reasonable efforts to display product descriptions, images, colors, specifications, availability, and pricing accurately. Actual product appearance may vary slightly due to screen settings, product updates, supplier changes, or manufacturing variations.
We reserve the right to limit quantities, discontinue products, or modify product information when necessary.
3. Prices and Payments
All prices are displayed in U.S. dollars unless otherwise stated.
Prices may change without prior notice. The price shown at checkout at the time an order is placed will apply to that order.
Payment must be successfully authorized before an order can be processed.
We reserve the right to cancel or refuse orders affected by obvious pricing errors, fraud concerns, payment issues, inventory problems, or other legitimate operational reasons. If payment has already been collected for a canceled order, the appropriate refund will be issued.
4. Orders
Submitting an order does not guarantee acceptance.
We may contact you if additional information is required to process your order.
Customers are responsible for providing accurate shipping, billing, and contact information. Pawly US is not responsible for delays or delivery problems caused by incorrect information supplied by the customer.
5. Shipping and Delivery
Processing and delivery estimates shown on our website are estimates and are not guaranteed delivery dates.
Shipping times may be affected by carrier delays, weather, customs procedures, high-volume periods, supplier processing, or circumstances outside our reasonable control.
Customers should review our Shipping Policy for additional information regarding delivery.
6. Returns and Refunds
Returns, refunds, damaged items, incorrect products, and order issues are handled according to our Refund Policy.
Customers should contact us before returning any product so that we can provide the appropriate instructions.
7. Product Use and Pet Safety
Customers are responsible for selecting products that are appropriate for their pet's size, age, health, and behavior.
Pet products should be used according to their intended purpose and under appropriate supervision.
Immediately discontinue use of any product that becomes damaged or appears unsafe.
Pawly US does not provide veterinary advice. Contact a qualified veterinarian regarding questions about your pet's health or medical needs.
8. Intellectual Property
The Pawly US name, branding, website design, original text, graphics, and other proprietary materials may not be copied, reproduced, distributed, or commercially exploited without permission, except where permitted by law.
Third-party trademarks and product materials remain the property of their respective owners.
9. Prohibited Uses
You may not use this website to engage in unlawful activity, violate intellectual property rights, submit false or misleading information, distribute malicious software, attempt unauthorized access to systems, collect personal information unlawfully, or interfere with the operation of our services.
We may suspend or terminate access for violations of these Terms.
10. Third-Party Services
Our store may use services provided by third parties, including payment processors, shipping carriers, ecommerce platforms, and other service providers.
Certain links may direct you to third-party websites. Pawly US is not responsible for the content, availability, practices, or policies of independent third-party websites.
11. Accuracy of Information
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping, availability, or other details.
We reserve the right to correct errors and update information when necessary.
12. Disclaimer of Warranties
To the extent permitted by applicable law, our website and services are provided on an “as available” basis.
Nothing in these Terms limits any rights or warranties that cannot legally be excluded under applicable consumer protection laws.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Pawly US will not be liable for indirect, incidental, special, or consequential losses arising solely from the use or inability to use our website or services.
This limitation does not apply where liability cannot lawfully be excluded or limited.
14. Indemnification
To the extent permitted by law, you agree to indemnify Pawly US against claims resulting from your unlawful misuse of our website, violation of these Terms, or infringement of third-party rights.
15. Severability
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
16. Termination
We may suspend or terminate access to our services when these Terms are materially violated or when necessary to protect Pawly US, its customers, or its systems.
Obligations that reasonably survive termination will remain effective.
17. Changes to These Terms
We may update these Terms from time to time. The latest version will be posted on this page together with the updated revision date.
Continued use of the website after changes take effect constitutes acceptance of the revised Terms where permitted by law.
18. Governing Law
These Terms are governed by applicable laws and mandatory consumer protection requirements relevant to Pawly US and each transaction.
Nothing in these Terms is intended to remove rights granted to consumers by applicable law.
19. Contact
Questions about these Terms of Service can be sent to:
Pawly US
Email: contacts@pawlyus.store